The leaves of Camellia Sinensis naturally produce and contain caffeine, therefore all our teas contain some level of caffeine. In their dry state, these levels vary and are determined by tea type and how they were prepared and processed. For example, the oxidization process breaks down caffeine and therefore black tea will have less caffeine than green or white teas, both of which are unoxidized. Caffeine content of the tea liquor you drink is further determined by how long you steep the leaves and the temperature of the water. As a general rule, the lower the temperature and the shorter the steeping time, the less caffeine will be released in the water. You can further control the caffeine by keeping in mind the tea type (i.e. black or green). For example, while green tea may contain more caffeine due to its unoxidized state, that is balanced by lower temperature water and shorter steeping times. For more information, visit our Caffeine and Brewing Guidelines pages to better understand how to effectively control and benefit from the natural amounts of caffeine in our teas.

Keep your tea in a tea caddy or airtight container and store in cool, dry, dark place. The more you expose your tea to oxygen, the more it will age so we recommend consuming your tea within 6 months for optimum freshness, flavor and nutritional benefits. That said, it won't 'go bad' after 6 months and will still be very drinkable. Our tea caddies are air-tight, reusable, and easy on the eyes! Purchase your favorite tea with caddy and then order refill bags to keep reusing your caddy.

As we are committed to the promotion of environmental healing, health and wellbeing, we work exclusively with certified organic tea gardens. Some of our partners are not USDA certified organic but are certified by other globally recognized certification agencies and bodies such as Ecocert. All our teas are free of chemical fertilizers, pesticides, herbicides, or weed-killers. More information on an individual tea's environmental impact and certifications can be found in each tea's product page.

We have two kinds of brewing pouches to choose from. Our reusable brewing pouches are our favorites! They are organic, 100% cotton and can be used over and over again. If you are done with your tea, simply empty out the tea leaves, give the bag a rinse and let it dry. You can also wash them by hand or even in the washing machine, although we find the latter isn't necessary. Even better, if you plan on doing a second steep later in the day, you can leave the wet leaves in the brewing pouch until then without the worry of the bag deteriorating like a wet paper tea bag. Our paper teabags are fully compostable and free of microplastics. They can only be used once. When you're done, pop them into your compost or composting bin.

Yes! Nearly all of our packing products (boxes and package filling) are recyclable, made of recycled material and/or are biodegradable. An exception to this occurs with the foil lining of our refill bags which ensures your tea arrives to you sealed from oxygen, protected from bacteria, and kept fresh. Our tea caddies are made of tin and are highly recyclable. Tin is actually considered to be the most sustainable recyclable material as it has no limit on the amount of times it can be reused. That said, we highly recommend saving your caddies and reusing them for more tea or other dry goods storage in your house.

If you haven't received confirmation that your package has shipped within 5 business or ordering, please do get in touch at contact@twotreesteahouse.com. If you order has already shipped, it is in the hands of USPS and we will not have any more information than what is provided in your tracking information. If you are experiencing delays with your order after it has left our studio, please start by contacting USPS.

Shipping is automatically calculated at checkout by USPS based on the weight of each individual item you have purchased. We are only able to offer USPS Ground Advantage shipping at this time.

All new orders are processed and shipped within 1-3 business days, at which time you will receive a shipping confirmation email with tracking information. Once processed, we ship via USPS Ground Advantage which takes 2-5 business days to reach you. Once your order has left our studio, it will be in the carrier's hands. If you are experiencing delays with your order after we have shipped it, please contact USPS with the tracking number provided to you.

Unfortunately we cannot offer International Shipping at this time but we are working hard to make this happen as soon as possible!

All consumable items (tea & herbs) are final sale. Unless we fulfilled your order incorrectly or it is damaged, we cannot accept returns or issue refunds. We take pride in the quality of our tea, our farm partners' hard work and the careful hand with which we process, pack and send off our products. If you believe your order to be defective or damaged, we will investigate but reserve the right to provide refunds and replacements at our discretion. If you are trying our teas for the first time, we realize it can be difficult to choose which are right for you. If you are unsure about teas you haven't tried, never hesitate to contact us for help in choosing your tea prior to ordering.

Discount codes cannot be applied retroactively to orders which have already been paid.

In line with our commitment to championing zero-wastage and our love for nostalgia, all our teaware are found items, meaning they are antique and as we call them - "previously loved". Because of their delicate nature, all found teaware and items are final sale. Due to the second-hand nature of these items, some may contain imperfections. All items are priced with any such imperfections in mind, with photos and descriptions of these details in their product pages. We carefully select, test, repair and clean all our found items to a level of quality which we believe to be suitable (and safe) for the daily brewing and enjoyment of tea. If you are unsure about an item or have further questions about an imperfection we have disclosed, please do not hesitate to contact us prior to ordering. You can rest assured, that if it is in our shop, it is ready to use and priced with any imperfections in mind.

We take pride in the detail and meticulous care with which we pack and ship our items, both new and found. If you believe your found teaware to have been damaged beyond their disclosed imperfections during shipping, immediately take detailed photos of the damaged item(s), all the packing material, and email the photo(s) to us at contact@twotreesteahouse.com so we can file a claim with the shipping carrier. Be sure to save all the packing material as it would need to be investigated by the carrier.

Any order that has yet to be shipped can be cancelled minus a 3% fee to cover payment processing expenses.